Repair delays
“We could not duplicate it”
An intermittent symptom still deserves accurate documentation.
What to do, in order
- Ask the technician what conditions were tested, for how long, and what diagnostic codes or logs were checked. Request that your reported symptom remain in the repair order.
- Keep an event diary with mileage, exact message, ambient conditions, charging state if relevant, and frequency. Provide original footage captured by a passenger, fixed camera, or while stopped safely.
- Request a safe demonstration with a technician if appropriate. Ask whether a field technical review is available; technical escalation is different from executive repurchase review.
- If it happens again, promptly report the recurrence using the same symptom label and prior repair-order numbers.
What you can say
“I understand the technician did not reproduce it during this visit. That does not match my experience on [dates]. Please retain my complaint and document the test conditions.”
What to watch for
Avoid substituting “no issue exists” for “not reproduced.” Never stage a hazard or edit evidence to change its meaning.
Your next step
Use the repair-order correction template.
Sources and scope · Reviewed October 8, 2026. Practical scripts and sequencing are editorial suggestions, not GM policy.
Cadillac: owner manuals and warranty guides ↗Auto warranties and service contracts ↗See source notes and limitations →These steps are suggested consumer practices. Follow case-specific instructions, state requirements and your attorney’s advice when they apply.